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Answers To Common DirectLync Questions
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How do I remove a bounce flag from a contact?

To ensure that email service providers don’t flag your organization as spam, DirectLync limits the number of times you can dispatch emails to a recipient that shows repeated bounces. This page will answer the following questions:

  • What is a bounce?
  • What is a bounce flag and when are they used?
  • How can I remove a bounce flag from a contact to continue sending emails?


What is a bounce?

A bounced email occurs when an email is returned to the sender for one of a few reasons. It could be that the email address in your list contains a typo or that the recipient’s inbox is full. For more information on bounced emails, check out this Soft Bounce vs Hard Bounce FAQ.


What is a bounce flag and when are they used in DirectLync?

A bounce flag is notated by a red exclamation point within a red circle (pictured below). They are applied to certain contacts within a group to let you know that the last dispatched email to this recipient has bounced. Future emails will not be dispatched to these recipients until the bounce flag is removed.


What is a bounce flag and when are they used in DirectLync?

A bounce flag is notated by a red exclamation point within a red circle (pictured below). They are applied to certain contacts within a group to let you know that the last dispatched email to this recipient has bounced. Future emails will not be dispatched to these recipients until the bounce flag is removed.

bounce image 1

 

How can I remove a bounce flag from a contact to continue sending emails?

To remove a bounce flag from a contact, the issue causing it must be addressed:

  • Make sure that the email address is valid and free from typos. To learn how to update bounced emails, click here.
  • The recipient may have to clear their inbox
  • The recipient may have certain restrictions around what can land in their inbox

 

Once you have determined what may be causing the bounce, you can remove the bounce flag by:

  1. From your CRM module, navigate to ‘Groups’
  2. Find the group and scroll to the recipient whose bounce flag you wish to remove
  3. Click the three grey dots to the right of the bounce flag > click Remove Bounce Flag.

bounce flag image 2