FAQs

Answers To Common DirectLync Questions
Back to FAQs

What happens if an email bounces?

If a contact's email bounces, you will first see their name in the email report under bounced. Until you update their email address, they will not receive any email communications.

To Update a Bounced Email

  1. Go to the Contacts Module and search for their contact record
  2. Once in their record, update their email address
  3. Click Save