What's the difference between a hard bounce and soft bounce?
Bounces are email messages returned to the sender for one of many possible reasons. The reasons fall into two primary categories:
- Hard Bounces
- Soft Bounces
Hard Bounce
Hard bounces typically occur when a recipient’s email does not exist, or they are on a bounce list. Please contact support@directlync.com if you notice bounces for a valid email address.
Soft Bounce
Soft bounces occur for a variety of reasons, but the most common are:
- Recipient’s mailbox is full
- Recipient’s mailbox is not configuring correctly
- Recipient’s email server is down
- Recipient’s spam filters rejected the email
If you have any other questions regarding this topic or any other features in DirectLync, please reach out to our support team support@directlync.com at any time.
