FAQs

What happens if a contact unsubscribes?

If a contact unsubscribes, this means you will no longer be able to send them emails from DirectLync. There are two ways to see if they unsubscribed.

Email Reports

  1. Click on the Sent Email.
  2. On the right of the report, click on the Unsubscribed Circle.
  3. The contacts will be in that list

Contact Groups

  1. Go to their Contact GroupMembers
  2. You will see a "!" next to a contact member's line if they have unsubscribed

Unsubscribes cannot be fixed by updating their email address.

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