FAQs

How to Whitelist DirectLync's Sender / Domain

The DirectLync platform sends emails to users for various reasons such as test email campaigns, form submission notifications, import/export completed, system updates, and more. If emails sent from DirectLync land in your SPAM or Junk folders, you can take action to make sure they end up in your inbox. Most spam filters allow you to whitelist a sender (like DirectLync) by adding their domain or IP address.

Whitelisting a sender or domain

You can create a "safe sender" list or whitelist through your email provider. If you're using a free provider like Yahoo or Google, you can find whitelisting instructions in their help documentation. If you're using Microsoft Outlook, you may need to move emails from DirectLync into your inbox. The following is a list of emails that DirectLync uses to communicate to customers:

Search for these emails in your spam or junk folder. Then, you can mark these emails as "Not Junk" and move them to your inbox.

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